NNUH Care Quality Commission Report

16 May 2019

The latest CQC report for Park Partner Norfolk and Norwich University Hospital (NNUH) has been released and highlights some of the successes of the wide-ranging improvement programme the trust has established. 

Mark Davies, Chief Executive, said:

“We welcome the CQC’s report which recognises the significant improvements we have made in many areas across the Trust.

“First and foremost I would like to thank every one of our amazing staff who have been working so hard to deliver the Trust’s clear, comprehensive improvement programme.  It is their dedication, commitment and hard work mainly through the winter months which has helped to improve our ratings in such a short period of time. We are now well on our way on our five year journey to outstanding.

“The CQC recognised a number of examples of outstanding practice here at the trust including leading the way in the East of England in the use of robotic surgery, improving the safety culture through human factors training and the plans we have to increase capacity at the NNUH particularly in interventional radiology and endoscopy in the newly opened Quadram Institute.  

“It is also recognised that the hospital has some of the lowest infection and mortality rates in the country.

“I am very proud of the staff today and they should feel very proud of the immense contribution they are making to patient care for the people of Norfolk and beyond.”

The report specifically praised the Trust's innovative robotic-assisted surgery programme as an area of outstanding practice. NNUH was the first hospital in East Anglia to carry out robotic-assisted colorectal cancer surgeries and this January marked three years of saving and transforming cancer patient's with robotic assistance. Several areas within critical care were also highlighted for outstanding practice for the way NNUH utilises information technology to improve safety.

Other notable areas are the benefits of the Older People's Emergency Department, new facilities at the Quadram Institute, the introduction of a perfect ward app to help improve infection prevention and control, human factors training and engagement with the national Pressure Ulcer Collaborative.